Returns

Please read before buying...

 

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

By buying from us your are agreeing to these terms:



You must be 100% sure that the item match your requirements, if you are unsure in any way at all, please contact us to confirm the details BEFORE purchasing.
Please make sure your ship-to address is correct/current. We cannot be responsible for lost packages which were shipped to an incorrect address provided by you. Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

All photographs of products for sale on this website are representational images only, unless otherwise specified. AMBERME takes care to make the products as close to the representational image as possible, but as natural materials are used it is impossible to exactly replicate the images on the website.

Any items that need to be returned are the buyers responsibility to pay return costs. Postage prices are not refundable, if correct item sent. 
Returns will be considered on a case by case basis. If not as described a full refund is available within 7 days of your receipt.

If you are not satisfied with the original condition of your purchased item, you may return the item within 7 days from order receipt date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. All amber products purchased from us are warranted for 30 days against any manufacturer's defects from when you received your order. If a jewelry item fails within that period of time, we will either repair or replace the item. Warranty excludes all damage caused by abuse or normal wear. Replacements and refunds are not available after 30 days. 

You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (4 to 7 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Returning Address:

MARAMBRA LTD

Ceres iela 8a-6, Riga

Latvia

LV-1058